Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • The Help section incorporated into your Hosting Control Panel offers a collection of help articles and frequently asked questions. Aimed toward resolving any common issue that you might come across, they are contributed by our support team of well–trained techs.

  • Top quality support service
  • Tutorial Video Clips

  • If you’d rather see how an action is accomplished or how an issue is dealt with, instead of just reading about it, then examine our selection of step–by–step video tutorials. They address various different issues and will help you quickly learn how to work with our Hosting Control Panel.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up all our semi–dedicated servers with a 24/7/365 tech support service and a 1–hour response time guarantee. Our knowledgeable support engineers will be available to you day and night to answer your questions and to deal with any issue that you may possibly chance upon. Simply submit a tech support request from the Help section and we’ll get back to you without any delay at all.