Tech Support Channels
A One–Hour Response Guarantee
All your support requests will be attended to within maximum 60 minutes after the trouble ticket or email was received. If your issue requires additional assistance from a system administrator, we’ll forward the ticket or the e–mail to the person in charge and we will leave a note to notify you that more time will be needed for finding the optimal solution. Furthermore if you make use of our Managed Servers package, all of the tasks included there will be carried out whenever you prefer.
A Top–Quality Tech Support Service
We will be available to you 24/7/365 to reply to any questions that you may have related to our Hosting Control Panel or any of the apps that we have installed on your behalf on the dedicated server. If you also need help tackling server admin tasks, you can examine our Managed Servers package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting services
An Easy–to–Navigate Help Area
Our Hosting Control Panel has been pre–installed for each dedicated server. Among its characteristics is a rather convenient integrated knowledge base that will guide you step by step on how to use it. Most instructional articles in addition video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Hosting Control Panel.