You can find plenty of cloud hosting suppliers out there, yet many of them are resellers who have limited resources, particularly in terms of support. A good way to distinguish them is the option to reach the company by phone. The type of support that you'll receive through this particular channel of communication may vary depending on the supplier - several of them provide experienced phone support, others offer common and customer support only as some matters are more time-consuming and it would be quicker to be resolved via a ticket, especially if the issue needs to be escalated. However, it is good to find that you can always reach your web hosting supplier because there are a lot of small-scale matters which can be taken care of effortlessly and in a timely manner through a phone call, not mentioning that you are able to get more information regarding the services even before you become a customer.
Phone Support in Cloud Hosting
As we have live phone support 14 hours per day, you'll be able to get in touch with us and consult with our customer support agents to learn more about any of the Linux cloud service that we offer and make sure that our servers meet the system requirements for your sites before purchasing anything. For your convenience, we now have phone numbers on 3 continents so that you can call the one nearer to you - in the U.S.A., Great Britain or Australia. In case you are already a customer, you will be able to give us a call about general and billing matters, and even about some tech ones. In case the trouble is strictly technical or it can take more time to investigate, you should employ our ticketing system, which will allow both you and our technical support crew to monitor the details given by either side.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server packages that we provide feature live phone support for fourteen hours every day. If you're not sure which plan is suitable for your web sites, you want to learn more about a plan's specs or you're looking for any other type of info about our services, you'll be able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support agents will assist you. In case you already own an account, you'll be able to contact us about general and sales matters, although we're often able to assist with a number of technical issues as well. For entirely tech troubles you should take advantage of our built-in ticketing system where the correspondence between you and our technical support crew will be in one place, which is the better option in case your issue requires longer time to be solved or it needs to be escalated to our system administrators.