In case you are a site owner, a problem can always crop up and it does not necessarily need to be connected with the hosting service itself. For instance, something might go wrong when you update an application or some critical content could be edited or deleted by mistake. No matter what the essence of the problem may be, you’ll need to contact the client service team and request them to recover a backup or to help you resolve the problem that you’re confronting. How fast they will do it will predetermine the interval of time that your websites will be offline. For particular websites such as community portals or web shops, a repetitive unavailability can often mean losing users and cash. Therefore, it is pretty important that you use the services of a company that offers not only a very good tech support service, but also a fast one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can forget about waiting around for hours and hours, or even all day, to get an answer to a helpdesk ticket or an email. Irrespective of when you get in touch with us, we will assist you within 60 minutes max with any technical and sales queries you might have. In fact, our real response time almost never exceeds 20 to 30 minutes. Since we’re working 24 hours a day, 7 days a week, you’ll always receive support in a timely fashion and we realize exactly how important that is in the online age. Shortly after you contact us, we will reply to your questions. In case you confront any technical challenge, we will deal with it for you, or we will give you all the necessary information if there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our amazingly fast support services. You will get a response to any support ticket opened from the web hosting Control Panel or e-mail sent to our client and tech support staff in less than 1 hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes substantially less time to investigate and fix a problem. We’ll supply you with more information if the solution involves something that should be done on your end. In case you get in touch with us during official holidays or weekends, the response time will be precisely the same and since our support team is on duty 24x7x365, you will obtain quick assistance for any general, billing or technical issue no matter what time it is.