A live chat is one of the channels of communication provided by some hosting providers as a part of their support service. Determined by the provider, the chat is used for billing, pre-sales and/or technical support. This method of communication is faster as compared to a support ticket and it will make it much less likely to misspell or misunderstand anything compared to a phone call with a representative. In addition, when the issue that you have requires some time to be reviewed and taken care of, you are able to do something different in the meantime instead of just waiting, like you would have to do if you call. You can also use a live chat support service totally free as long as you have world wide web access even when your hosting supplier is situated in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Hosting
We provide a live chat support service for all of the Linux cloud service that we offer and we're able to help you with almost everything in real time. In case you don't have an account with us yet, we're able to provide you with more details about the packages so as to help you to get the most appropriate package. If you are an existing customer, we are able to help you with any billing or general matter plus with plenty of common technical problems, for instance an email address installation in a desktop email client. In case you can't give us a call for some reason or you're in some country where we don't have a local phone number, our live chat is the best way to contact us. Of course, some issues require additional time to examine and test, so you will have to open a ticket to our technicians, still, we're able to save you time and help you with various issues on the chat.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so that whenever you have any kind of questions concerning our semi-dedicated servers, you'll be able to speak with our customer care team at any moment regardless of whether you have already purchased your account or not. In general, the chat service is for pre-sales, billing and general questions and troubles, still we will assist you with quite a few tech questions too. We can help you select the optimal package for your sites in case you do not have an account yet, we can answer all of the billing questions or issues you may have or we can help you with installing your new e-mail address on your computer or smart phone - all the abovementioned will be done quickly because our live chat service is accessible all the time, each and every day. Whenever you require support, you're able to talk with an agent and save time and effort.