A ticketing system is the most common communication medium that web hosting companies offer to their customers. It is usually part of the billing account and is the most efficient way to tackle an issue that takes a certain amount of time to investigate or that needs to be forwarded to an admin. Thus, all comments contributed by either side will be kept in one and the same location in the event that someone else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you’ll need to log in and out of no less than 2 accounts in order to accomplish a given operation or to touch base with the company’s client care staff. In case you desire to administer several domains and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Plus, it may take a significant length of time for the provider to respond to your ticket.
Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our Linux cloud service is not separate from the web hosting account. It’s an indivisible part of our all-in-one Hepsia Control Panel and you will be able to access it whenever you need with only a couple of clicks, without needing to log out of your hosting account. The ticketing system offers a quick-search box, so you can find virtually any trouble ticket that you’ve opened in the past, if you need it. Besides, you can read knowledge base articles that belong to different problem categories, which you can select, so you can discover how to handle a particular issue even before you submit a ticket. The response time is no more than 60 minutes, which implies that you can receive timely assistance at any particular moment and in case our help desk team recommends that you should do something within your account, you can do it right away without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was built with the notion that you should be able to manage everything associated with your semi-dedicated account in a single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a query or chance upon an obstacle, you can get in touch with our help desk team representatives on the spur of the moment without having to sign in to another admin interface. You can browse your website files or check a variety of settings within your account while opening a new ticket or reading the response to an older one. In case you’ve got a plethora of tickets and you would like to find a particular one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive a response in less than 1 hour irrespective of the essence of your query or issue.