A ticketing system is the most common communication medium that web hosting companies offer to their customers. It is usually part of the billing account and is the most efficient way to tackle an issue that takes a certain amount of time to investigate or that needs to be forwarded to an admin. Thus, all comments contributed by either side will be kept in one and the same location in the event that someone else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you’ll need to log in and out of no less than 2 accounts in order to accomplish a given operation or to touch base with the company’s client care staff. In case you desire to administer several domains and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Plus, it may take a significant length of time for the provider to respond to your ticket.