Being able to contact your cloud hosting provider whenever you have any type of questions or experience any issues is very important and how fast they will answer back and react is usually crucial, particularly if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support options are usually one way to identify actual suppliers from resellers. The latter usually respond just to emails or support tickets and you'll have to wait for a day or maybe more in order to get a reply. When the issue requires a few replies, you will end up losing a few days to have a problem resolved. Using a genuine and trustworthy website hosting provider, you'll be in a position to connect with the support team anytime and get a prompt response no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance without delay, that's why our cloud hosting
services come with 24/7 support and various means of communication. If you do not have an account yet, you can call us or come on our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. As a result, you'll never end up purchasing a service which you can't use. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional analysis. Unlike the vast majority of suppliers on the market, we respond to all of the tickets within 1 hour, so you will not have to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated servers
that we offer feature 24/7 customer and tech support, therefore regardless of what problem you have, you're able to get in touch with us and we'll help you quickly. The guaranteed answer time for every email or trouble ticket that you open from your Hepsia hosting Control Panel is only one hour; the actual reply time rarely is more than 20 min. We also offer phone support with a couple of local numbers around the globe plus a live chat, so you can get in touch with us and receive additional details about our solutions even if you do not have an account yet. We can assist you with nearly any question or a difficulty you have - payment methods, package features, email setup, website hosting account settings, etcetera. If you employ our services, you won't ever experience a scenario where you should wait for a couple of days to get a problem solved like you'll need to do with many other companies.
24/7 Customer Support in VPS Servers
If you buy a VPS server
through us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales matters, we now have several local phone numbers in the United States of America, Great Britain and Australia as well as a live chat service. If you are an existing customer and you need assistance with a technical issue that requires more time to analyze or resolve, you will be able to open a support ticket from your billing account or you will be able to send an email and we'll take care of the problem and send you an answer within 1 hour. The reply time is guaranteed 24/7, which includes holidays and weekends, however for many issues it takes a maximum of half an hour to receive support. Our support service covers the VPS plus all pre-installed software it features, so if you need help with third-party apps, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
from our company, you can get in touch with us at any time using several channels and the maximum time that you will have to wait for a reply is up to one hour, so you can forget all about waiting a whole day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the apps which are pre-installed on the server. To contact us about a technical issue, you can open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any general questions or you would like to know more about our website hosting services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in several countries worldwide. In the event that you'd like to receive help with third-party software that you cannot deploy or operate properly, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.